Frequently Asked Questions

Can I book and pay online directly?
Yes! At Hummerch, you can select products, choose branding options, upload your logo, and pay online instantly — no waiting for quotes or emails.

Prefer a more traditional approach? No problem — we're happy to assist with manual quotations via email or WhatsApp.
How does the branding process work?
1. Browse and select your branded merchandise.
2. Customize your branding options and upload your logo.
3. We handle artwork review and offer a redraw if needed.
4. You approve, pay, and we start production.
What are your payment terms?
All orders must be paid 100% upfront. Because we purchase and brand physical stock specifically for you, we can’t begin production without full payment and artwork approval.
What payment methods do you accept?
• Secure online payments via credit card or instant EFT
• Manual EFT (banking details are provided at checkout)
• SnapScan and Zapper available on request
How long does delivery take?
Most orders are delivered within 5–10 working days after payment and artwork approval.
Tight deadline? Contact us — we’ll do our best to assist.
Can I request a manual quote instead?
Yes! Email or WhatsApp us your product list, branding requirements, and quantities.
📧 info@hummerch.co.za | 📱 WhatsApp: 078 703 3903
What is your returns policy?
As our products are custom-branded, we cannot accept returns unless there is a production error. If something went wrong on our side, we’ll fix or replace it — at no cost to you. Please notify us within 7 business days.
Do you offer bulk discounts?
Yes! We offer volume-based pricing for larger orders. Let us know your quantity and product list and we’ll quote accordingly.
How do I upload my logo files and artwork?
Upload your logo during checkout.
Accepted formats: EPS, AI, PDF, high-res PNG.
We’ll clean up artwork if needed to ensure a great result.
Do you deliver nationwide or internationally?
Yes! We deliver anywhere in South Africa via reliable couriers like The Courier Guy and RAM.
We also ship internationally — please note that customs charges are the buyer’s responsibility.
Need help choosing the right product or branding?
We’re here to help! Our team can guide you on:
• Choosing the right material or cut
• Logo sizing and placement
• Timeframes and large orders